moonmoonshopee.com / moonmoonshopee.co.in is a platform which allows the users to communicate with each
other directly either through direct messaging itself without any kind of intervention from Moon Moon
Shopee. Moon Moon Shopee recognizes the importance of privacy as well as the importance of maintaining the
confidentiality of personal information. This Privacy Policy applies to all products and services provided
by Moon Moon Shopee and sets out how Moon Moon Shopee may collect, use and disclose information in relation
to Users of the Platform.
User may use Moon Moon Shopee's services and products via a mobile device through mobile optimized websites. This Privacy Policy also applies to such use of Moon Moon Shopee’s services and products.
All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Platform, which can be found here. Contracting entity shall be Moon Moon Shopee LLP (herein after referred to as ‘Moon Moon Shopee’ or ‘us’ or ‘our’).
1. COLLECTION OF INFORMATION
a. User(s) privacy is important to Moon Moon Shopee and Moon Moon Shopee have taken steps to ensure that Moon Moon Shopee do not collect more information from User than is necessary for Moon Moon Shopee to provide User(s) with Moon Moon Shopee’s services and to protect User(s) account.
b. Information including, but not limited to, User name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences ("Registration Information") may be collected at the time of User registration on the Platform.
c. In connection with any communication or transaction and payment services or any other services that you may avail using the Platform, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected, among other things, to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform.
d. Moon Moon Shopee record and retain details of Users’ activities on the Platform. Information relating to communication or transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any communication forum provided by us and/or other affiliated companies of Moon Moon Shopee (“Activities Information”) may be collected as and when the communication and / or transactions are conducted through the Platform.
e. Moon Moon Shopee record and retain records of Users’ browsing or buying activities on Platform including but not limited to IP addresses, browsing patterns and User behavioural patterns. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").
f. Registration Information, Account Information, Activities Information, and Browsing Information are collectively referred to as User Data.
g. It is mandatory for Users of the Platform to provide certain categories of User Data (as specified at the time of collection). In the event that Users do not provide any or sufficient User Data marked as mandatory, Moon Moon Shopee may not be able to complete the registration process or provide such Users with Moon Moon Shopee’s products or services.
2. USE OF USER DATA
If you provide any User Data to Moon Moon Shopee, you are deemed to have authorized Moon Moon Shopee to collect, retain and use that User Data for the following purposes:
a. Verification of User’s identity;
b. processing User’s registration as a user, providing User with a log-in ID for the Platform and maintaining and managing User’s registration;
c. providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
d. to facilitate communication between Users on the Platform and / or processing Users transactions on the Platform;
e. performing research or statistical analysis in order to improve the content and layout of the Platform,
to improve Moon Moon Shopee’s product offerings and services and for marketing and promotional purposes;
f. subject to applicable law, Moon Moon Shopee (including our affiliated companies and their designated
Service Providers may use User’s name, phone number, residential address, email address, fax number and
other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other
marketing materials to User(s) relating to products and services offered by Moon Moon Shopee or Moon Moon
Shopee’s affiliated companies;
g. if User voluntarily submit any User information or other information to the Platform for publication on
the Platform through the publishing tools, then Users are deemed to have given consent to the publication of
such information on the Platform; and
h. making such disclosures as may be required for any of the above purposes or as required by law,
regulations and guidelines or in respect of any investigations, claims or potential claims brought on or
against us or against third parties.
3. DISCLOSURE OF USER DATA
a. User further agrees that Moon Moon Shopee may disclose and transfer User Data to third party service
providers (including but not limited to data entry, database management, promotions, products and services
alerts, delivery services, payment extension services, authentication and verification services and
logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to
Moon Moon Shopee and are only permitted to use User Data in connection with the purposes specified in clause
2 herein above.
b. User(s) agree that Moon Moon Shopee may disclose and transfer User Data to Moon Moon Shopee’s affiliated
companies and/or their designated Service Providers.
c. When necessary Moon Moon Shopee may also disclose and transfer User Data to our professional advisers,
law enforcement agencies, insurers, government and regulatory and other organizations.
d. Any User Data supplied by User will be retained by Moon Moon Shopee and will be accessible by our
employees, any Service Providers engaged by Moon Moon Shopee and third parties referred to in clause 3
herein, for or in relation to any of the purposes stated in Clause 2 herein above.
e. All voluntary information uploaded by you on the Platform (including without limitation information about
your products, images, remarks, feedbacks etc. ) may be made publicly available on the Platform and
therefore accessible by any internet user. Any voluntary information that User disclose to Moon Moon Shopee
becomes public information and User relinquishes any proprietary rights (including but not limited to the
rights of confidentiality and copyright) in such information. User should exercise caution when deciding to
include personal or proprietary information in the voluntary information that User submits to Moon Moon
Shopee or uploads on the Platform.
f. Moon Moon Shopee may share User Data with third parties, including without limitation, banks, financial
institutions, credit agencies, or vendors to enable such third parties to offer their products or services
to such Users. While Moon Moon Shopee shall endeavour to have in place internal procedures to keep User Data
secure from intruders, there is no guarantee that such measures/procedures can eliminate all of the risks of
theft, loss or misuse.
g. Moon Moon Shopee may establish relationships with other parties and websites to offer User the benefit of
products and services which Moon Moon Shopee does not offer. Moon Moon Shopee may offer you access to these
other parties and/or their websites. This Privacy Policy does not apply to the products and services enabled
or facilitated by such third parties. The privacy policies of those other parties may differ from Moon Moon
Shopee, and Moon Moon Shopee has no control over the information that User may submit to those third
parties. User should read the relevant privacy policy for those third parties before responding to and
availing any offers, products or services advertised or provided by those third parties.
4. RIGHT TO UPDATE USER DATA
Under the applicable laws, User have the right of access to personal information held by Moon Moon Shopee
and to request updating / correcting the information.
5. COOKIES
Moon Moon Shopee uses "cookies" to store specific information about User and track User(s) visits to the
Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If
User does not deactivate or erase the cookie, each time User uses the same device to access the Platform,
our services will be notified of User visit to the Platform and in turn Moon Moon Shopee may have knowledge
of User visit and the pattern of User’s usage.
Generally, Moon Moon Shopee use cookies to identify User and enable Moon Moon Shopee to i) access User’s
Registration Information or Account Information so User do not have to re-enter it; ii) gather statistical
information about usage by Users; iii) research visiting patterns and help target advertisements based on
User interests; iv) assist Moon Moon Shopee’s partners to track User visits to the Platform and process
orders; and v) track progress and participation on the Platform.
User can determine if and how a cookie will be accepted by configuring the browser which is installed in
User’s device. If User choose, User can change those configurations. If User reject all cookies by choosing
the cookie-disabling function, User may be required to re-enter information on the Platform more often and
certain features of the Platform may be unavailable.
6. MINORS
The Platform and its contents are not targeted to minors (those under the age of 18). However, Moon Moon
Shopee have no way of distinguishing the age of individuals who access our Platform. If a minor has provided
Moon Moon Shopee with personal information without parental or guardian consent, the parent or guardian
should contact Moon Moon Shopee’s Legal Department at the address set out in clause 9 below to remove the
information.
7. SECURITY MEASURES
Moon Moon Shopee employs commercially reasonable security methods to prevent unauthorized access to the
Platform, to maintain data accuracy and to ensure the correct use of the information Moon Moon Shopee hold.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As
a result, while Moon Moon Shopee tries to protect the information Moon Moon Shopee hold, Moon Moon Shopee
cannot guarantee the security of any information the User transmits to Moon Moon Shopee and Users do so at
their own risk.
8. CHANGES TO THIS PRIVACY POLICY
Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy
on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. Your
continued use of the Platform shall be deemed to be your acceptance to the provisions of the Privacy Policy.
User agree that any information Moon Moon Shopee hold about User (as described in this Privacy Policy and
whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the
latest version of the Privacy Policy.
9. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details
of the Grievance Officer are provided below:
Customer Service
G-9, Richmond Plaza, Nr. Dhiraj Sons,
Canal Road,Vesu, Surat-395007 Email: grievance-officer@ moonmoonshopee.co.in
Time: Mon - Sat (10:00 AM - 07:00 PM)
User may use Moon Moon Shopee's services and products via a mobile device through mobile optimized websites. This Privacy Policy also applies to such use of Moon Moon Shopee’s services and products.
All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Platform, which can be found here. Contracting entity shall be Moon Moon Shopee LLP (herein after referred to as ‘Moon Moon Shopee’ or ‘us’ or ‘our’).
1. COLLECTION OF INFORMATION
a. User(s) privacy is important to Moon Moon Shopee and Moon Moon Shopee have taken steps to ensure that Moon Moon Shopee do not collect more information from User than is necessary for Moon Moon Shopee to provide User(s) with Moon Moon Shopee’s services and to protect User(s) account.
b. Information including, but not limited to, User name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences ("Registration Information") may be collected at the time of User registration on the Platform.
c. In connection with any communication or transaction and payment services or any other services that you may avail using the Platform, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected, among other things, to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform.
d. Moon Moon Shopee record and retain details of Users’ activities on the Platform. Information relating to communication or transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any communication forum provided by us and/or other affiliated companies of Moon Moon Shopee (“Activities Information”) may be collected as and when the communication and / or transactions are conducted through the Platform.
e. Moon Moon Shopee record and retain records of Users’ browsing or buying activities on Platform including but not limited to IP addresses, browsing patterns and User behavioural patterns. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").
f. Registration Information, Account Information, Activities Information, and Browsing Information are collectively referred to as User Data.
g. It is mandatory for Users of the Platform to provide certain categories of User Data (as specified at the time of collection). In the event that Users do not provide any or sufficient User Data marked as mandatory, Moon Moon Shopee may not be able to complete the registration process or provide such Users with Moon Moon Shopee’s products or services.
2. USE OF USER DATA
If you provide any User Data to Moon Moon Shopee, you are deemed to have authorized Moon Moon Shopee to collect, retain and use that User Data for the following purposes:
a. Verification of User’s identity;
b. processing User’s registration as a user, providing User with a log-in ID for the Platform and maintaining and managing User’s registration;
c. providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
d. to facilitate communication between Users on the Platform and / or processing Users transactions on the Platform;
e. performing research or statistical analysis in order to improve the content and layout of the Platform,
to improve Moon Moon Shopee’s product offerings and services and for marketing and promotional purposes;
f. subject to applicable law, Moon Moon Shopee (including our affiliated companies and their designated
Service Providers may use User’s name, phone number, residential address, email address, fax number and
other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other
marketing materials to User(s) relating to products and services offered by Moon Moon Shopee or Moon Moon
Shopee’s affiliated companies;
g. if User voluntarily submit any User information or other information to the Platform for publication on
the Platform through the publishing tools, then Users are deemed to have given consent to the publication of
such information on the Platform; and
h. making such disclosures as may be required for any of the above purposes or as required by law,
regulations and guidelines or in respect of any investigations, claims or potential claims brought on or
against us or against third parties.
3. DISCLOSURE OF USER DATA
a. User further agrees that Moon Moon Shopee may disclose and transfer User Data to third party service
providers (including but not limited to data entry, database management, promotions, products and services
alerts, delivery services, payment extension services, authentication and verification services and
logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to
Moon Moon Shopee and are only permitted to use User Data in connection with the purposes specified in clause
2 herein above.
b. User(s) agree that Moon Moon Shopee may disclose and transfer User Data to Moon Moon Shopee’s affiliated
companies and/or their designated Service Providers.
c. When necessary Moon Moon Shopee may also disclose and transfer User Data to our professional advisers,
law enforcement agencies, insurers, government and regulatory and other organizations.
d. Any User Data supplied by User will be retained by Moon Moon Shopee and will be accessible by our
employees, any Service Providers engaged by Moon Moon Shopee and third parties referred to in clause 3
herein, for or in relation to any of the purposes stated in Clause 2 herein above.
e. All voluntary information uploaded by you on the Platform (including without limitation information about
your products, images, remarks, feedbacks etc. ) may be made publicly available on the Platform and
therefore accessible by any internet user. Any voluntary information that User disclose to Moon Moon Shopee
becomes public information and User relinquishes any proprietary rights (including but not limited to the
rights of confidentiality and copyright) in such information. User should exercise caution when deciding to
include personal or proprietary information in the voluntary information that User submits to Moon Moon
Shopee or uploads on the Platform.
f. Moon Moon Shopee may share User Data with third parties, including without limitation, banks, financial
institutions, credit agencies, or vendors to enable such third parties to offer their products or services
to such Users. While Moon Moon Shopee shall endeavour to have in place internal procedures to keep User Data
secure from intruders, there is no guarantee that such measures/procedures can eliminate all of the risks of
theft, loss or misuse.
g. Moon Moon Shopee may establish relationships with other parties and websites to offer User the benefit of
products and services which Moon Moon Shopee does not offer. Moon Moon Shopee may offer you access to these
other parties and/or their websites. This Privacy Policy does not apply to the products and services enabled
or facilitated by such third parties. The privacy policies of those other parties may differ from Moon Moon
Shopee, and Moon Moon Shopee has no control over the information that User may submit to those third
parties. User should read the relevant privacy policy for those third parties before responding to and
availing any offers, products or services advertised or provided by those third parties.
4. RIGHT TO UPDATE USER DATA
Under the applicable laws, User have the right of access to personal information held by Moon Moon Shopee
and to request updating / correcting the information.
5. COOKIES
Moon Moon Shopee uses "cookies" to store specific information about User and track User(s) visits to the
Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If
User does not deactivate or erase the cookie, each time User uses the same device to access the Platform,
our services will be notified of User visit to the Platform and in turn Moon Moon Shopee may have knowledge
of User visit and the pattern of User’s usage.
Generally, Moon Moon Shopee use cookies to identify User and enable Moon Moon Shopee to i) access User’s
Registration Information or Account Information so User do not have to re-enter it; ii) gather statistical
information about usage by Users; iii) research visiting patterns and help target advertisements based on
User interests; iv) assist Moon Moon Shopee’s partners to track User visits to the Platform and process
orders; and v) track progress and participation on the Platform.
User can determine if and how a cookie will be accepted by configuring the browser which is installed in
User’s device. If User choose, User can change those configurations. If User reject all cookies by choosing
the cookie-disabling function, User may be required to re-enter information on the Platform more often and
certain features of the Platform may be unavailable.
6. MINORS
The Platform and its contents are not targeted to minors (those under the age of 18). However, Moon Moon
Shopee have no way of distinguishing the age of individuals who access our Platform. If a minor has provided
Moon Moon Shopee with personal information without parental or guardian consent, the parent or guardian
should contact Moon Moon Shopee’s Legal Department at the address set out in clause 9 below to remove the
information.
7. SECURITY MEASURES
Moon Moon Shopee employs commercially reasonable security methods to prevent unauthorized access to the
Platform, to maintain data accuracy and to ensure the correct use of the information Moon Moon Shopee hold.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As
a result, while Moon Moon Shopee tries to protect the information Moon Moon Shopee hold, Moon Moon Shopee
cannot guarantee the security of any information the User transmits to Moon Moon Shopee and Users do so at
their own risk.
8. CHANGES TO THIS PRIVACY POLICY
Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy
on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. Your
continued use of the Platform shall be deemed to be your acceptance to the provisions of the Privacy Policy.
User agree that any information Moon Moon Shopee hold about User (as described in this Privacy Policy and
whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the
latest version of the Privacy Policy.
9. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details
of the Grievance Officer are provided below:
Customer Service
G-9, Richmond Plaza, Nr. Dhiraj Sons,
Canal Road,Vesu, Surat-395007 Email: grievance-officer@ moonmoonshopee.co.in
Time: Mon - Sat (10:00 AM - 07:00 PM)
